- How HubPages Works
- Where can I find help on HubPages?
If your question isn't answered in this FAQ, consult our handy Learning Center, which should answer most of your questions regarding signing up, publishing your first Hub, getting traffic and making money, and interacting with our community.
If you still have questions, feel free to post in the Need Help? Ask here. Forum to get community support quickly. You can also Contact Us if you're experiencing technical problems. We'll respond as soon as we can.
Many Hubbers have also posted advice on publishing Hubs in Hubs of their own. Please note that we do not review these, so if you choose to follow the advice given in them, you do so at your own risk.
- What is a Hub?
A Hub is an article that you write and design on a single, fairly specific topic (like How to teach a child to ride a bike or Snickerdoodle recipe). Hubs contain original and useful content. You can write as many Hubs as you like, each on a different topic. You have the capability to add text, pictures, videos, maps, polls, quizzes, links and more in your Hubs.
- What is a Hubber?
A Hubber is anyone engaging with HubPages – reading, commenting, asking a question, writing Hubs, posting videos.
- How do I create a Hub?
There are four simple steps.
- Start: You’ll need to create an account (it only takes a minute or two), and click the link in the top right of the header.
- Define: Pick a title for your Hub, categorize it, and choose a starting layout from among the options.
- Create: Insert the content capsules of your choice (text, photo, video, map, table, ratings, comments, etc.) and fill them with whatever you like.
- How do I choose a title for my latest Hub?
Think of your Hub as an individual article. What you name it should be germane to the content of the Hub. We recommend using the main phrase in the title for how a person would search for the information in the Hub. For best results, keep the title short and simple—save any clever turn of phrase for the body of your Hub. Short, simple, to-the-point titles will vastly increase the traffic to your Hubs.
- What is a capsule?
When you create a new Hub, you’ll be working with capsules—the building blocks of the Hub. Any kind of content you want to enter into a Hub requires a capsule. There are Text Capsules, Photo Capsules, Map Capsules, Video Capsules, and more. You can adjust where it appears in your Hub by using the directional arrow controls in the upper-right corner of each capsule.
- How do I add or edit a capsule?
Put a Hub into edit mode by clicking thebutton at the top. There are two ways to add capsules to a Hub:
- By bringing your mouse to the left side of the main body, you will see a blue button pop up. Move the blue button to the place in your Hub where you want to add content; click the button and select the appropriate capsule type; only the most popular capsules are available with this method.
- On the right hand side of the page, you’ll see a box titled “Add More Capsules.” These are the capsules you can add. Click on a type of capsule. It will automatically be added to the bottom of the page, where you can edit or move it.
- How do I move a capsule?
Use the directional arrows on your capsule to move it up, down, or to the right. If you want to quickly reorder your capsules, use the Reorder tab located in the right sidebar (as part of the Hub Control Tabs) to arrange the capsules accordingly by dragging and dropping with your mouse. You can also make a capsule half-width by double-clicking on it in the Reorder tab.
- Why are Hubs designated Hot, Best, and Latest?
Each explanation is based on different factors. Here’s the breakout:
Hot – Hot Hubs are newer Hubs that have received a lot of recent traffic or comment activity, and therefore may be particularly noteworthy at the moment.
Best – Best Hubs are determined by HubScore, and are generally Hubs that have proven themselves with quality and traffic over time.
Latest – These are the most recently published Hubs, and they are of indeterminate quality. Help us keep HubPages clean by flagging inappropriate Hubs and using the thumbs up and down buttons to indicate your assessment of the quality of a Hub (but not necessarily whether you agree with what is says).
- What are HubScore and HubberScore?
We use HubScore to designate the quality of individual Hubs, much like Google ranks popular pages. Many factors contribute to our rating scale of 1 to 100, with 100 being our top score.
HubberScore, on the other hand, is a collective measure of your contribution (through Hubs, Answers, forum participation, comments, etc) to the HubPages community.
- How is HubScore computed?
HubScore takes into account many factors and will change over time as data continues to stream in. It will also fluctuate quite a bit, seemingly at random, and that is nothing to worry about. The most important HubScore components that you should be concerned with include:
Amount of traffic - including percentage from reputable sources other than HubPages
The reputation of the Hubber - your HubberScore and contribution to the community
The response of readers to your Hub - including comments, thumbs up, feedback, etc.
The uniqueness of content - copying or paraphrasing content already available on the web will be highly penalized
We reserve the right to change the factors used to assess a Hub’s HubScore as we continue to determine those that measure a great Hub. The bottom line is if you write original, useful content, your HubScores will eventually reflect the quality and work you've put into your Hubs. Please try to avoid getting too hung up on your Hubs' HubScores.
- What are Followers?
Followers are Hubbers who have chosen to receive regular updates on your HubPages activity, including when you publish new Hubs.
By following someone on HubPages, you receive:
The option to receive email notifications and updates in the Feed whenever someone you follow publishes a new Hub, asks a Question, creates a Forum thread, etc.
The ability to leave Fan Mail—a public endorsement of the Hubber. When you follow another Hubber, you are immediately given the option to leave Fan Mail. Should you choose to leave Fan Mail later, visit the Hubber's Profile. Once you’ve approved the Fan Mail, it will be displayed on My Profile.
You should only follow people who you have a genuine interest in keeping up with. By following a Hubber you are saying that their activity on HubPages is noteworthy or interesting to you. Following excessively or indiscriminately may lower your HubberScore.
- How do I follow a Hubber or specific Topic?
To follow a Hubber, visit their profile page and click on thebutton. Be mindful, following people indiscriminately can affect your HubScore negatively.
To follow a Topic, visit the Topic page and click on the My Account > Following > Topics You Follow, you can see which Topics you're following. You can also remove yourself from following a Topic on this page.button located at the top of the page. In
- What are Hub Groups?
As you write more Hubs, you’ll eventually want to organize them so your reader can easily navigate through all your work in a single topic area. Hub Groups is the tool that can help you organize your Hubs and make navigation easy. Groups also help with attracting search traffic.
To access and edit your Hub Groups, visit My Account > Hubs > Groups.
- Who owns the content that I post on HubPages?
The content is entirely yours. We simply provide the technology to support it. You may add a Creative Commons License to your work if you feel it’s necessary.
If someone on HubPages has used your copyrighted content without permission, please file a copyright complaint.
- What do those little red and blue triangles mean?
In My Account > Hubs > Statistics, you might have noticed small red and/or blue triangles next to some of your Hubs' titles. These mean that traffic to this particular Hub is trending upwards (red) or downwards (blue). They give you a quick visual indication of how a Hub's traffic patterns are changing.
- What is the Feed?
The Feed shows activity by Hubbers, Hubs, Topics, Questions, and Forum threads that you follow.
You can change your settings to show exactly the types of site actions that you care to track by clicking the filters link located at the top right of the page.
If your Feed is empty or you would like to see more HubPages activity, we suggest following Hubbers or Topics that interest you.
Some Accolades are displayed in the Feed as a way to signify and recognize specific levels of accomplishment that are achieved by some hard-working Hubbers.
- What are Hub Metrics?
When you click thebutton in the black box at the top of one of your Hubs, you can see some additional information on the Hub Metrics tab.
Word Count tells you the total number of words included in the Text Capsules and photo captions on that Hub.
Revenue Potential measures on a scale of 1 to 5 the approximate earning potential for the subject and keywords you're writing about.
Incoming Links measures on a scale of 1 to 5 the quality and quantity of backlinks pointing to the Hub.
View Duration measures how long visitors spend reading your Hub, also on a scale of 1 to 5.
First Published is the date you first published this Hub. This might be useful if you ever have to file a DMCA complaint against a site that has copied your Hub without permission.
Short URL is an abbreviated URL that expands to the full Hub link, if you'd like to use it on Twitter or other sites that demand short link URLs.
- Where can I learn more about the different capsules?
The easiest way to learn more about each HubTool Capsule is by clicking on the HubPages Learning Center.icon on each capsule when you’re in edit mode. Another great resource for finding out more information on the different capsules is the
- What are the HubPages Elite?
The HubPages Elite are Hubbers who go the extra mile and volunteer for the HubGreeters and HubNuggets programs. To learn more about the HubPages Elite programs, visit the HubPages Elite page.
- What is the Hub Hopper?
The Hub Hopper is tool that allows you to read and provide feedback on a random assortment of Hubs that have been published recently. Hubbers that regularly hop and rate Hubs contribute to the HubPages community, by helping to determine the Hubs that will be featured prominently across the site, and also by flagging poor or inappropriate Hubs that don't meet with the conditions of the HubPages Terms of Service.
- What is the Linking Tool?
The HubPages Linking Tool is a tool for your Hubs that makes it easy to add links to your other Hubs, others' Hubs, and Topic pages. To use the tool, sign in to HubPages and navigate to one of your Hubs. You will see a button near the top of the page that says. Click on the button and highlight any word or phrase (up to six words) to reveal relevant link suggestions, as well as more detailed instructions for using the tool.
- Why is the thumbnail pic not the first image from my Hub?
Usually, we use the first image from your Hub as the thumbnail picture which is displayed next to the Hub title. However, an image has to be at least 80 pixels high and 80 pixels wide before it will be used as the thumbnail. If the first image does not meet these requirements, we revert to the second image, and so on. If you have no eligible photos in your Hub, the Hub thumbnail will automatically be set to your profile picture.
- What are Accolades?
Accolades are badges that appear on your Profile and Feed that share many different achievements you can reach on HubPages. Some show certain Milestone achievements (threshold figures in parentheses):
Hub views (1,000, 10,000, 100,000, 1,000,000, 10,000,000, and 100,000,000) Followers (100, 300, 500, 1,000, 2,000, 5,000, and 10,000) Hubs (10, 50, 100, 300, 500, 1,000, 2,000, 5,000, and 10,000) Years on HubPages (1, 2, 3, 4, 5, 6, 7, 8, 9 and 10) Questions made (50, 100, 300, 500, 1,000, 2,000, 5,000, and 10,000) Questions answered (10, 50, 100, 300, 500, and 1,000) Best Answers (10, 50, 100, 300, 500, and 1,000)
Others celebrate different ways people contribute to the site, including:
Great Commenter: Leaves engaging and insightful comments on others' Hubs, as well as responding to others' comments on their own Hubs. Hubbers can achieve a level of I to VIII depending on the amount they contribute. Popular: Is popular among readers, as measured by feedback to their Hubs. Great Discussion Starter: Has Hubs with great discussions in the comments. Great HubPages Citizen: Contributes to the community by helping our new users in the Forums, voting and/or flagging inappropriate content for our moderators. Engaging Writer: Writes particularly engaging Hubs which visitors love to read from start to finish. HubNugget Winner: As a new Hubber, was a nominee and winner in the weekly HubNuggets contest. Hub of the Day Winner: Had an exemplary Hub presented before the HubPages community and featured on the HubPages homepage. Hubbie Award Winner: Has won a Hubbie Award, selected by our community annually and given to Hubbers worthy of acclaim and infamy!
If you don't want these particular stats publicly (or privately) displayed, visit the bottom of My Account > Profile > Edit Profile where you can opt to show the Accolades to everyone, just to you, or to nobody at all.
- What is Hub Feedback?
Visitors to your Hubs can leave you Feedback in the form of: useful, funny, awesome, interesting, and beautiful votes. There are three ways to view your Feedback:
At the bottom of each Hub,
Aggregated numbers in My Account > Hubs > Hub Feedback.
Below the Accolades on your Profile page.
These numbers are refreshed at least once a day. If you don't want these particular stats publicly (or privately) displayed, visit the bottom of My Account > Profile > Edit Profile where you can opt to show Feedback to everyone, just to you, or to nobody at all.
- What is the Map Capsule?
The Map Capsule allows you to embed maps into your Hubs to give an all-encompassing view of a particular area with markers highlighting spots you mention in your Hub. With the Map Capsule, you can present readers with a traditional map, a satellite image, or a view of the terrain. Each map gives readers the option to view additional walking, biking, or driving directions. Depending on the location mapped, viewers may also have the ability to view your location via Google Street View, which allows them to amble along the very streets you describe in your Hub.
The Map Capsule is a great way to add an attractive, useful dimension to Hubs on travel, shopping, restaurants, historical events, sports, and pretty much anything else.
To read specific directions on how to use the Map Capsule, visit the Learning Center!
- What is the Title Tuner?
The Title Tuner is a tool that helps you make your Hub titles more search-friendly, which helps drive traffic. It allows you to quickly step through Hubs that may benefit from title changes, and see suggestions of words you might consider adding to your Hub's title. These tips are automatically generated, and are based on the search terms people are already using to find your Hub. Title Tuner suggestions can help to increase traffic, but make sure your Hub's title reads well, makes sense, and accurately represents the content of your Hub.
- What is the Hub of the Day?
The Hub of the Day is an exemplary Hub chosen by the HubPages Staff to be featured on the signed-in homepage for one day and in the carousel of the signed-out homepage for ten days. Staff are looking for Hubs that contain interesting and useful subject matter, high-quality and grammatically correct writing, and beautiful formatting. A Hub of the Day accolade will be displayed on the Hub itself, as well as in the Hubber’s accolade box. To see previous Hubs of the Day, visit the archive. For more information on the Hub of the Day, check out our Blog post.
- How do I change the Topic of a Hub after it's been published?
To change the Topic of a published Hub:
Put the Hub into edit mode by clicking thebutton at the top.
Click "edit" next to the category breadcrumbs above the title.
Select Hub categories and subcategories by browsing or searching.
Clickto save changes.
- How do I use Slideshows?
Slideshows will appear by default on all Hubs with more than two images that are 200 pixels or wider and 150 pixels or taller. When a reader clicks on an image in a Hub, the slideshow appears in an overlay, and remain on the same page as the Hub. The slideshow includes built-in social sharing options and will display options.
- What is the HubPages Apprenticeship Program?
The HubPages Apprenticeship Program is a six-month online writing course in which Hubbers are given the tools, feedback, and support required to build a strong online portfolio, a personal brand, and writing skills suited to online readers.
Approximately thirty new Apprentices are accepted into the six-month Program each month, and they work closely with their team throughout their six-month Apprenticeship. Apprentices are also placed in an elevated tier in the HubPages Bonus Program for the duration of their program participation, which means that they get an added up-front bonus of just over $6.00 for each Hub they publish.
Apprentices are expected to publish a minimum of eight search-friendly Hubs each month that meet rigorous Program requirements. For more information on the program’s curriculum, benefits, and requirements, as well as the application process, visit the Apprenticeship Program Learning Center guide.
- What is an Idle Hub?
Idle Hubs are Hubs that have not seen much recent success via search traffic. Idle Hubs are not featured on Topic Pages or displayed in related Hubs, but are accessible via HubPages internal search, your Profile page, their URLs (which you may share via email or social media), and the Feeds of your Followers.
Idle Hubs are also given a noindex tag, which prevents them from showing up in search engine results. This noindex tag prevents Idle Hubs from counting as part of your overall online portfolio in the eyes of search engines, which reduces your risk of getting a bad reputation and getting depressed rankings in search engine results. Because Hubs that have become Idle have received little to no recent search traffic, you are not likely to lose traffic from Hubs' statuses shifting from Featured to Idle.
To pull a Hub out of an Idle state, update it by incorporating feedback from friends and fans, editing it to catch any remaining typos, and adding fresh text, photos, and other media. After being edited, an Idle Hub will be pending for around 24 hours as HubPages reevaluates its status. Once that period has passed, it will return to a new resting state: either Featured or Idle.
Though well-composed seasonal Hubs should not become Idle, it is possible that Hubs getting very little traffic in the off season will fall into this state. To get Idle seasonal Hubs back in the saddle, edit them about a month before their peak season arrives. Their status will be re-evaluated and in most cases they will once again be Featured.
If a Hub continues to return to an Idle state even after being edited several times, don't worry. This may be a sign that the content of that Hub is better oriented to an audience that finds it through social media or word of mouth sharing via email. Feel free to leave the Hub as is; even though it is not seeing much attention, it will not endanger the overall reputation of your online portfolio.
Please note that the Idle state in no way affects your copyright or your ability to assert copyright in a DMCA filing. You can verify when your Hub was first published by clicking onat the top of your Hub, and then the "Hub Metrics" tab.
- Technical Matters
- What browsers will work with HubPages?
HubPages should work with any modern browser, including Firefox 4 and above, Internet Explorer 8 and above, Safari, Opera, and Chrome. However, Firefox is the browser that we use to develop the site, so, while other browsers will work, you will have the best experience on HubPages using Firefox yourself. You can download Firefox for free here.
- Do you have any banners or widgets for HubPages that I can embed in my blog or website?
We do! We have a nice assortment on our Banners and Badges page. Pick whichever you like, and simply copy and paste the code below it into your blog or Website. You can even embed them into your MySpace, Facebook, Friendster, Bebo or other social community site profile.
Remember, you can also insert your Referral Tracker into the embed link in order to earn a lifetime referral bonus.
- What is Facebook Connect and how does it work with HubPages?
Facebook Connect allows you to log in to your HubPages account when you're signed in to your Facebook account, and log out of either in order to log out of both. Using Facebook Connect to sign up with a new account on HubPages can also simplify the process by supplying your Facebook name, profile photo, and email address as defaults for these in your new HubPages account.
Associating your HubPages account with Facebook Connect is a reversible process, and you can disconnect just as easily as you connected.
To manage your Facebook Connect association, go to My Account > Profile > Social Networks.
- Can I use HubPages on my mobile phone?
The HubPages website is optimized for mobile browsing and limited interaction, such as uploading photos, status updates, posting in the Forums, commenting, and asking questions.
HubPages also has a mobile app for the iPhone, and we hope to roll out versions for other popular mobile platforms in the future. The current iPhone app has robust functionality for the Feed (post and comment on status updates, Hubs, Forums, etc.), Notifications and Stats (approve Comments and Fan Mail, ask/answer Questions, and monitor earnings), Hub Hopping (discover and rate new Hubs), and uploading photos. You can download the iPhone app from the App Store.
- What are the requirements for images I upload?
You can upload photos to Your Photos, so you can use them later in a Hub, a Question, an Answer, a Forum post, or as your profile photo.
- Only JPG, GIF, and PNG formats are allowed
- Each image can be no larger than 8 megabytes
- Adult content is not allowed in photos
- Pixelated images are not allowed
- Your images will look the best if you upload original photos in their highest resolution, and that are preferably 1000 pixels wide or wider
- You can only upload 20 images at a time using the web application, and only 10 images at a time using the iPhone application
If you're using a photo from another site, make sure it's properly attributed.
- Why are ads not appearing on my Hub?
There are a few reasons why ads may not appear:
- You have set the Ad Level of your Hub to 'None.' To check this, navigate to the Hub, click , and check Settings in the right-hand toolbar. Under the Ads subtitle, you can use the drop down bar to check your Ad Level Settings.
- Ads were disabled on your Hub, based on HubPages’ automatic content filters or moderator review. If this occurs, a warning will appear at the top of your Hub.
- The Google bot has evaluated your Hub, and feels that the content may be in violation of the Google AdSense Program Policy.
- If you see frequent blank spots where ads should go, and no impressions or revenue appear in your AdSense reports, then you probably have not completed the Google AdSense PIN Process.
- Why were ads disabled on my Hub?
If one of your Hubs has been identified, a warning will appear on the Hub itself and in the Hubs section of My Account. We periodically review Hubs that have been caught by the filter and do one of three things:
- For clear-cut policy violations, we will unpublish the Hub. Repeated violations may result in the closing of your HubPages account.
- For Hubs that are not clear violations but that contain sensitive content that is not advertiser friendly, we may leave ads disabled but allow the Hub to remain published
- For Hubs identified in error, we may override the filter, allowing ads to appear again.
You can remove the warning that appears on your Hub by setting the Ad Level of the Hub to 'None' (you may need to remove promotional links in your hub and uncheck the 'this Hub is commercial' box before changing the Ad Level).
We recognize that the rules may change from time to time and are subject to some speculation and interpretation. The policy of disabling ads on borderline and sensitive content gives us the leeway to allow quality Hubs to remain published, simply without ads.
In partnership with our advertising partners, we've identified below some areas that are not suitable for advertising but that, at our discretion, we may allow to remain published without ads:
- Reproductive medical content (including vaginal and penile issues and sexually transmitted diseases)
- Content about sexuality, including losing your virginity or fetish content
- Content about abortion, circumcision, genital mutilation, rape, incest, pedophilia, and molestation
- Content describing violent crimes, gruesome accidents, or self mutilation
- Lewd or profane humor, including provocative double entendre
- Restrained journalistic or fine art nudity
If the content of your Hub falls into one of these areas, please set the Ad Level to 'None'. If you have specific questions, please Contact Us.
- Can I opt out of ads altogether?
If your Hub is not commercial (i.e. does not link out), you also have the option of turning off ads completely. To do this:
navigate to the Hub
click on thetab in the right-hand toolbar
under the Ads subtitle, you can use the drop down bar to change your Ad Level Settings to 'None'
uncheck 'this Hub may be considered commercial'
- Why are my Hubs being blocked by AdSense because of the Robots.txt file?
When you navigate to the Site Diagnostics section of your Google AdSense account, you might see some links to your Hubs embedded in links that are blocked due to the Robots.txt file. Please be aware that most of the time, these are not direct Hub links, but cached versions of your Hubs on sites like googleusercontent.com which intentionally block the AdSense crawler from spidering their cached versions of your Hubs. Since virtually none of your traffic comes from these pages, and since we have no control over other sites, there's nothing we can do, but, more importantly, there's nothing to worry about either, since this doesn't affect traffic to your Hubs.
- I can't get past the security questions. What should I do?
If you are trying to activate the HubPages Earnings Program and are having trouble with the security questions, please contact us so that we can reset the questions if need be.
- How do I clear the cache for my browser (Firefox)?
To clear the cache in Firefox, follow the steps below:
- Select Preferences from the menu bar
- Select the Advanced tab
- Select the Network tab
- In the Offline Storage section, click "Clear Now"
For more information about how to customize browser settings for Firefox, please visit the Help page for Mozilla Firefox.
- How do I clear the cache for my browser (Chrome)?
To clear the cache in Chrome, follow the steps below:
- Click on the wrench icon on the browser toolbar
- Select Tools
- Select Clear browsing data
- Select the checkboxes for the type of data you wish to remove. We recommend checking: Clear browsing history, clear download history, empty the cache, delete cookies and other site and plug-in data
- Click "Clear browsing data"
For more information about how to customize browser settings for Chrome, please visit the Support page for Google Chrome.
- How do I clear the cache for my browser (Safari)?
To clear the cache in Safari, follow the steps below:
- Select Safari from the menu bar
- Select Empty Cache
- Click "Empty"
For more information about how to customize browser settings for Safari, please visit Apple's Safari Features page.
- I received an email from Google AdSense telling me that my ad units aren't optimized.
If Google AdSense ads are running on your Hubs, you may receive an email from Google telling you that the ad units are not optimized (you are not running enough ads, you might want to try different sizes, etc.). These emails are prepared by Google AdSense's marketing department, and do not take into account the way HubPages shares impressions and lays out ads. HubPages already optimizes your Google AdSense ads, in some advanced ways that small publishers that Google typically reaches out to are not capable of. We look at a number of things when it comes to optimization, including the format and style of text ads, and the placement of the ads on the page.
- How can I disable pinning of my Hubs on Pinterest?
If you would like to disallow visitors from pinning your Hubs, and not have the Pin It button appear on your Hubs, check the appropriate checkbox in My Account > Profile > Social Networks.
- What qualifies a Hub for a Pinterest 'Pin It' button?
There needs to be at least one image (at least 200 pixels wide and at least 150 pixels tall) in a Hub for a 'Pin It' button to appear. The thumbnail from a (HubPages hosted) video counts as an image. If there isn't any such image, or if the author has opted out, then the 'Pin It' button will not appear.
- What are the minimum requirements for uploading videos on HubPages?
Acceptable file formats: Almost all popularly-used video codecs used today are supported, in the following formats:
Maximum file size and length: 1 GB (1024 MB); 25 minutes
Acceptable aspect ratios: All common aspect ratios are supported, including the popular 16:9 and 4:3
- What can cause links in a Hub to be nofollow?
If your HubberScore drops below 75, all outbound links will be made nofollow. The same is the case for any individual Hub that drops below 40. To keep your HubScore and HubberScores high, continue to be a good HubPages citizen and publish high quality content.
- Account Administration - Publishing
- Why am I being asked to verify my phone number to publish a Hub?
If you are prompted to verify your account via a text message (SMS) or phone call, this is to confirm that you are a real person and not an automated spammer. We use this method to make sure only real people publish on HubPages.
Enter your phone number and choose either a text message (SMS) or phone call. Within a minute or so, you should receive a text message or phone call with a verification code. Enter this into the field in the prompt window, and your Hub will be published promptly.
This is a one-time requirement per account—once you've phone-verified your account, you will not have to do so again to publish.
- I'm not getting HubPages emails. How do I fix that?
You can go to My Account > Profile > Email Settings to configure your email preferences. Make sure to check 'allow HubPages to contact you' in order to receive regular emails from HubPages, including the Newsletter.
If you’re still not receiving emails, you should safelist hubpages.com, which means you designate us as a trusted sender in your email program or service. That way, our emails will not get stuck in your spam filter or junk mail folder. You can safelist by following these instructions.
Another good way to make sure that the HubPages emails get delivered would be to add the email addresses: [email protected], [email protected], and [email protected] into your email account's contacts (just set the name associated with this email address to 'HubPages Editor', 'HubPages Comment, and 'HubPages Email' or similar).
- How do I stop getting emails from HubPages?
If you do not want to receive email communication from HubPages or other HubPages users, it is simple to adjust your email preferences. There are three options:
- Allow HubPages to contact you? - uncheck this if you do not want to receive the HubPages newsletter, or other non-essential communications from HubPages.
- Allow other users to contact you? - uncheck this if you do not want other HubPages users to contact you. This will remove the "Send [your username] an email" link under "Fan Mail" on Your Profile page.
- Email me when I get new Followers? - uncheck this if you do not want an email letting you know when you have a new Follower on HubPages
In addition to the settings above there are a couple of other places where you may have indicated an email preference:
- Notification of new Hubs by favorite authors- you have the option within Your Profile to choose to be notified about new Hubs by the Hubbers you follow never, immediately, or in a daily digest.
- Comments Capsules - you can configure whether you want to receive an email notification when you get a new comment. By default, the capsule is set to email you for each new comment, though you can change those settings (to never receive comments, receive them as configured in your capsule, or always) by visiting Your Profile to choose to be notified about new Hubs by the Hubbers you follow never, immediately, or in a daily digest.
- Your Questions - when you post a question, there is a checkbox that says 'Follow this Question'. If you checked this when you asked the Question, you can prevent new emails by clicking the button
Please note that you may still receive an email notice if an administrative action has been applied to one of your Hubs, Hub requests, or Forum posts. There is no way to turn off these critical communications.
- How do I close or delete my account?
If you would like to close your HubPages account, please sign in to the account that you would like to close, unpublish all of your Hubs, and send us an email request with the subject "close my account" and the username of the account you would like to close in the body of your message (for verification). Note that:
- Account closure is permanent and unrecoverable
- The username of a closed account will not be made available again
- If you are in the process of applying for Google AdSense through HubPages, we recommend completing that process before closing your account. If you close your account, your application is unlikely to be approved and it may significantly complicate a future application.
- If you close your account, your HubPages Earnings Program balance is subject to forfeiture. Please review your balance amount and the payment timing guidelines, and do not close your account if you do not want to forfeit your current balance
If you would like to close a different account, something other than HubPages, you've come to the wrong place. We are not affiliated with any other Website or company and we can not help you.
- How do I change my username?
Unfortunately, you can not change your username. If you need to change your username, please abandon your account and create a new one, with another email address. If you choose to do this, please note that you will not be able to transfer your Hubs to the new account.
Usernames that are vulgar, trademarked, or encourage/incite violence are not permitted.
Depending on the severity, this can result in an automatic ban from HubPages.
- Can I have multiple HubPages accounts?
You may have more than one account, as long as they are used in the spirit of contribution to the community. Creating large numbers of accounts for solely promotional purposes may result in all of them being banned. Creating Hubs about the same or very similar subjects in different accounts is also prohibited. Please stick to a persona in the Forums; using more the one account to post in the same Forum thread is not allowed.
- How do I reset my password?
If you have forgotten your password and cannot sign in, click here. If you are signed in, and would like to change your password, you can do so in My Account > Profile > Password.
- I never received a verification email.
To have a new verification email sent to you, go to My Account > Profile > Email Settings. Check that your email address is correctly entered. If it is not, correct it and hit . Then (or if it is correct) click the blue verification link under the email field to have a new verification email sent to you. Be sure to check your spam and bulk folders in case your email provider mistakenly filtered out the message.
- I have forgotten my log in information, and can't sign in.
You can sign in using either your username or the email address you used to sign up for your account. If you have forgotten one, you can always use the other.
If you cannot remember the email address you used to sign up, then search for emails from HubPages in your email accounts.
If you cannot remember either your username or the email you used to sign up, check your browser history to see if you can locate your Profile page in the sites you have visited. You can then see your username, and use that information to sign in.
- How can I remove my Google AdSense ID from my account?
If you wish to remove your Google AdSense ID from your HubPages account, send us a request to that effect. Please note: this will not disable Google AdSense ads from being displayed on your Hubs.
- How do I change my HubPages email address?
You can change the email address associated with your HubPages account on the My Account > Profile > Email Settings. You will need to answer a security question in order to make an email address change (or you may be asked to setup security questions if you haven't already done so).
- Why have my Hubs been deleted?
They haven't. HubPages will never delete your content unless you choose to close your account. Your Hubs may be unpublished for rules violations, but they are still available to you in My Account". Sometimes, if we notice a pattern of violations, all of your Hubs may be unpublished at once. Once you bring your Hubs into compliance with our policies, you can resubmit them for publication using the button on each Hub itself.
If you cannot publish Hubs, please see Why can't I publish Hubs?
- Why can't I publish Hubs?
If you find yourself unable to publish Hubs, this means your account has been banned. There can be multiple reasons for a banning, including (but not limited to) chronic rules violations, abusing the forums, and harassing other members of the site.
- How do I file a copyright complaint with HubPages?
We take copyright violation very seriously, and are bound by the Digital Millennium Copyright Act to remove content upon receipt of an official complaint. Our users agree when they sign up for our service to take all responsibility for the content they post, so you can try contacting the user through the "contact" link on their profile. Alternatively, or if the user does not respond, you can find instructions to file a DMCA complaint, including how to email it to us.
- How do I report trademark and other legal infringements to HubPages?
We take trademark and other legal issues surrounding content published on HubPages very seriously. Our users agree when they sign up for our service to take all responsibility for the content they post, so we recommend that you first try contacting the author directly. Visit the user's profile page, select "Fan Mail" from the navigation menu in the right sidebar, and the contact link should be visible.
Alternatively, or if the user does not respond, you may use this link to contact us about trademark and other legal issues.
- How do I report rules violations or inappropriate content?
To report a Hub you believe violates our rules, scroll down to the bottom of the Hub in question, above the comments, and click the button that says FLAG. Once you click it, you can choose the reason you are flagging, and write a short explanation, if you feel it is needed. This doesn't change the publication status of the Hub, but rather alerts our moderation team to take a look.
We manually review every flagged Hub and will take the appropriate action when there is, in fact, a violation of rules. Only the moderation team has the ability to unpublish a Hub.
- My Hub was copied without my permission. What can I do?
It's understandable to feel frustrated when someone copies your Hubs without your permission. However, since HubPages does not own the copyright to your Hubs—you do—you must assert your copyright under the DMCA (Digital Millennium Copyright Act). We suggest following these best practices.
- See if there is a way to contact the site and file a DMCA (a formal copyright infringement complaint) claim by email or form. Be sure to follow the DMCA format we share in the Learning Center entry to the letter. (Any mistake in the format of your DMCA complaint will mean it will be ignored.)
- If you can't find a way to contact the site, then use WHOIS to find an email address for the site.
- If you do not receive a reply within a few days that the offending content has been taken down, then you can file a DMCA complaint with Google (select Web Search) and Bing (email [email protected]). This will not get the copied content taken down, but it will prevent it from appearing in Google and Bing search results.
As the copyright owner, you may also consider bringing legal action against the infringing party.
- I have fixed my Hub(s) and want to republish.
If your Hub has been moderated for a rule violation, and you have taken the necessary steps to bring it into compliance, you can submit it for republication using the button on the Hub itself. It may take up to 72 hours for your hub to be republished. Please be patient.
If you get an error message stating that you no longer have permission to publish, this is because your account has been banned. You may write to us requesting further clarification.
- I am having technical problems with my Hub.
If you are experiencing technical problems with your Hub, try refreshing your browser. If this does not help, check the Report A Problem Forum to see if anyone else is having or has had the same problem. If nobody else has posted about it, start a new thread explaining the problem, including any error messages you may be getting, as well as what browser you are using.
- Publishing Rules & Policies
- Generally speaking, what am I allowed to put into a Hub?
Our objective with HubPages is to support authors that have the desire and intent to develop a readership on the HubPages site, and to contribute in a positive way to the HubPages community. If your intended use runs counter to this objective—for instance, if your sole purpose is to get backlinks for other sites or to promote or sell dubious products through your Hubs—then please stop using HubPages.
If your Hubs are identified as in violation, we generally will give you an opportunity to correct the problem and republish the Hub. However, repeated violations will result in your account being closed and all your Hubs being unpublished. If you are unsure if your Hubs meet our policies, we will be far more sympathetic if you contact us for clarification before publishing the Hubs.
- At the top of my Hub in a black box, I see a "content warning." What does that mean?
This is an automated notification that only you and HubPages administrators can see; other Hubbers and readers can not see it. It is triggered by certain words that are in your Hub, and is simply a notification that, if it is indeed on the topic it states, the Hub needs to comply with certain standards. Be sure to click on the link to read more relevant information.
Other subjects have become saturated with low-quality Hubs published by affiliate marketers. In these topic areas, Hubs written must be of exceptional quality and can not contain affiliate links. The content warnings serves as notice of this. If we believe that your Hub does contain affiliate or promotional links, an additional warning will appear and the Hub will be blocked from publication.
- I want to publish about adult topics. What is allowed?
Hubs are not allowed to contain adult content. Below are some examples of prohibited adult content; this should not be interpreted as exhaustive list of what is prohibited. Further, your Hubs must also comply with Google AdSense Program Policy on Adult Content.
The following are not allowed:
- Inappropriate language, including excessive profanity
- Content on sexual aids, toys, or enhancements
- Fetish content or content with sexual intent
- Sexually explicit content, including descriptions of sexual acts, tips, or practices
- Nudity and lewd, obscene, or provocative images (including strategically covered nudity, see-through or sheer clothing, and close-ups of breasts, butts, or crotches)
- Or, links to sites that contain any of the above
Hubs that are produced in a professional style, that use medical terms rather than slang, and that are not attempting to sell dubious treatments or products are more likely to be evaluated favorably. If you are unsure if your content is allowed, please contact us for a clarification before publishing your Hubs.
You should also be aware that advertising may automatically be disabled on potentially adult content, and on content that touches on certain sensitive topic areas.
- My Hub was moderated for mature content; what does that mean?
Mature content includes graphic violent or medical images, videos, or text, and the excessive use of profanity. All hubs must be suitable for a general audience. If you are unsure if your mature themed Hub is ok, please contact us for clarification before publishing your Hub.
- Am I allowed to create Hubs about gambling?
Hubs that promote or link to sites that offer or promote gambling for money are not allowed. Discussions of gambling rules, strategies, or events are generally acceptable. If you are unsure if your gambling-related Hub is ok, please contact us for clarification before publishing your Hub.
- Am I allowed to create Hubs about weapons?
Hubs may not contain content that promote or link to sites that promote the sales of weapons or ammunition. This includes firearms, firearm components, BB and stun guns, fighting knives, explosives, and fireworks. This prohibition includes products listed in Amazon and eBay Capsules.
However, you may discuss the sport of hunting, and you can promote the sale of paintball or airsoft guns.
If you are unsure if your weapons-related Hub is ok, please contact us for clarification before publishing your Hub.
- Am I allowed to create Hubs about beer, wine, or alcohol?
You may not create Hubs that sell, or link to sites that sell beer, wine, or alcohol. Further, links to alcohol related sites that require visitors to verify their age are prohibited.
However, you are free to publish reviews of a particular libation, brewery, winery, or distiller. Cocktail recipes are also fair game. On the subject of home brewing, you can share recipes and techniques, and you can sell related equipment. However, the sale of simple all-in-one brewing kits is prohibited.
If you are unsure if your alcohol-related Hub is ok, please contact us for clarification before publishing your Hub.
- Am I allowed to create Hubs about drugs?
You may not publish Hubs that:
- depict illegal drug use.
- sell, promote the sale, or link to sites that promote the sale of herbal, prescription or illegal drugs, or drug paraphernalia.
This prohibition may include drugs that have medicinal purposes, or are decriminalized or legal in some jurisdictions. Hubs that provide instructional information about illegal activities are also prohibited.
If you are unsure if your drug-related Hub is ok, please contact us for clarification before publishing your Hub.
- May I publish Hubs about cigarettes or other tobacco products?
Hubs that sell, promote the sale, or link to sites that promote the sale of tobacco products are prohibited. Tobacco products include cigarettes, cigars, rolling papers, chewing and pipe tobacco, pipes and other smoking devices, and electronic cigarettes.
Hubs about herbal cigarettes (that contain no nicotine) and quitting or the health effects of smoking are fine, subject to the restrictions above.
If you are unsure if your tobacco-related Hub is ok, please contact us for clarification before publishing your Hub.
- My Hub was moderated as substandard; what does that mean?
Substandard simply means that the quality of the Hub does not meet HubPages' standards. Below are some common reasons that a Hub may be moderated as substandard:
- "Test" or otherwise unfinished Hubs
- Very little content
- Poorly formatted content
- Low quality pictures or videos
- Content that contains grammar or spelling mistakes that make it difficult to read or understand
- Broken links or videos
Remember that you can always spend some time improving your Hub to meet HubPages standards, and submit it for republication.
- My Hub was moderated for being overly promotional; what does that mean?
Purely promotional offers and Hubs designed only to promote other sites or businesses are not allowed. In particular, the following actions are likely to get your Hubs identified as overly promotional:
- including more than 2 links to any one domain
- linking to the same domain in the body of the text AND in an RSS feed
- short "teasers" with links to "read more" at another site
- linking to sites/pages/Hubs that are unrelated to your Hub's topic
- including links to a page that contains largely the same content as your Hub
Please note that promotional links are links that you have any interest in promoting (your blog, your Website, affiliate offers, etc.). Links to well-known Web resources which you don't have any personal interest in (like Wikipedia, news sites, encyclopedias, open directories, etc.) are exempt from this limitation.
- My Hub was moderated for being deceptively titled or categorized; what does that mean?
The title and Topic of your Hub must accurately represent the contents of the Hub, and your Hub should not be stuffed with keywords.
If the contents of your Hub do not deliver on its title, that could be considered deceptive. For instance, a 400 word Hub titled "All About the Stock Market" is deceptive because it's impossible to cover that subject thoroughly in 400 words. Some leeway may be given for particularly clever titles, or in categories like Humor, Creative Writing, or Poetry. However, if you're not being clever or creative, please just choose a title that accurately describes the contents of your Hub.
In regards to Topic, you should select the most specific Topic that is relevant for your Hub. Our categorization tool may suggest topics based on your title that do not match the subject of your Hub very well. If that happens you can use the browse or search features to find a more appropriate Topic. Please keep in mind that you are ultimately responsible for the final Topic selection. You may find it easier to locate a particular Topic using our complete Topic tree.
Keyword stuffing, or over-use of a certain word or phrase to the point that it detracts from the readability of your Hub, will also result in moderation as deceptive. This can mean repeatedly emphasizing words or phrases in bold, italics, or with hyperlinks, or including a section with no other purpose than to list a bunch of keywords in your Hub (and that provides little or no benefit to the reader).
- My Hub has been moderated for duplicate content; what does that mean?
Your Hub's content has been detected as published previously on another site. Duplicate content is not allowed on HubPages. Your Hub may also be moderated for duplicate content in cases where we determine there is substantial similarity to another work. This includes close paraphrasing, among other forms of misappropriation.
- My Hub was moderated for being purely personal; what does that mean?
HubPages is not like a traditional blog site, where you publish journal-type entries. Hubs can contain some personal content, but should be interesting, useful, and easily understandable to someone who does not know you personally.
If your Hub has been moderated for purely personal content, we encourage you to make changes to your content that will make it more interesting to a general audience. If that isn't possible, you can always start fresh on a new Hub.
- My Hub has been moderated for watermarked or pixelated photos; what does that mean?
Images that are low resolution, grainy, or pixelated detract from the aesthetic appeal of a Hub and are prohibited. For the same reason, images or videos that contain prominent watermarks are also prohibited. This rule applies even if they are your own photos or videos, or photos or videos that you have the legal right to use.
- My Hub has been moderated for dubious offers; what does that mean?
Hubs that promote dubious offers are prohibited on HubPages. Some of the most common dubious offers include:
- "Watch TV/movies on your PC" content
- Promotion of cell phone spyware
- Promotion of hCG supplements/injections
- Promotion of MLM or network marketing programs
- "Run your car on water" content
- Promotion of cash gifting schemes
Non-promotional, medical or scientific, or exposé Hubs on these subjects may be permitted.
If you are unsure if your Hub's subject would be considered dubious, please contact us for clarification before publishing your Hub.
- My Hub has been moderated for linking to prohibited sites, what does that mean?
Links to sites that provide a poor experience for readers or reflect badly on HubPages are prohibited in Hubs. These include:
- Affiliate or promotional links in subject areas containing a high proportion of low quality or promotional content (for example, forex, acai berry, weight loss, etc)
- Links to squeeze pages, lead capture forms and/or eBook sales pages
- Sites that contain pop-ups or pop-unders that interfere with site navigation (for example, when clicking the back or close buttons), or redirect users to unwanted websites
- Links to sites that contain links to any of the above (ie, a blog that links to an ebook sales page, etc)
Commonly used affiliate programs are evaluated based on the totality of how they are used on HubPages. While some of the offers or sites promoted may be ok, if a preponderance are not, then they may be prohibited anyway. Clickbank is an example of this.
Sites are evaluated on an ongoing basis, and the classification of a site may change. It is the author's responsibility to ensure that no links in their Hub meet the definitions above.
If your Hub is moderated for this violation, the links that we've currently identified as prohibited will be included in the details of the warning (navigate to the Hub and click on the text of the warning). If you remove the identified links and any others the definitions above, you can submit your Hub for publication and it will be republished provided that it is not in violation of any other HubPages rules.
- Why don't you allow Hubs in languages other than English?
At our current size we don't have the resources to properly create or administer a HubPages site in other languages. We hope to be able to expand our services into other languages in the future.
- What does commercial mean?
Commercial Hubs are required to have an ad level setting of High. A Hub is considered to be commercial if it meets any of these conditions:
it is monetized through a non-HubPages affiliate mechanism
it contains links to other commercial sites
it promotes a for-profit business
- What are malicious links?
HubPages uses the Google Safe Browsing API to identify links to potentially dangerous pages in Hubs. A link will be identified as malicious on HubPages if the site it links to matches either of these criteria.
Suspected phishing page. This page may be a forgery or imitation of another website, designed to trick users into sharing personal or financial information. Entering any personal information on this page may result in identity theft or other abuse. You can find out more about phishing from www.antiphishing.org.
Visiting this web site may harm your computer. This page appears to contain malicious code that could be downloaded to your computer without your consent. You can learn more about harmful web content including viruses and other malicious code and how to protect your computer at StopBadware.org.
Just because a site has been identified as malicious does not mean that the operator of the site had ill intent. It could simply be the result of inattentive server administration, the exploitation of software vulnerabilities by hackers, or an erroneous identification by Google. However, unless you are very confident that these warnings are in error, we recommend removing the links in questions from your Hubs.
Google works to provide the most accurate and up-to-date phishing and malware information. However, it cannot guarantee that its information is comprehensive and error-free: some risky sites may not be identified, and some safe sites may be identified in error.
- I want permission to use text or an image from a Hub.
All the users on HubPages agree to only publish content to which they have the necessary rights. If you wish to use some text or an image that appears on a Hub on your site or in a publication, please use the contact link of the user who authored that page. Visit the user's profile page, select "Fan Mail" from the navigation menu in the right sidebar, and the link should be visible. Do not contact the HubPages Team, we can not help you!
- Can I use pictures from other sites on my Hubs?
When you sign up for HubPages, you agree to use only content to which you hold the necessary rights. Basically, this means that if you did not create the content yourself (take the picture), you must have permission to use it from the person or organization that did. In our Learning Center guide on legally using images, you will find information on where you can find photos that are free to legally use in your Hubs.
- Making Money on HubPages
- How do I make money on HubPages?
On HubPages you earn money through online advertising (Google AdSense and the HubPages Ad Program) and/or affiliate referrals (displayed in the form of Amazon and eBay Capsules). Every time someone views one of your Hubs, we display ads. 60% of the time, these ads can generate revenue for you, and 40% of the time, the ads can generate revenue for HubPages. We make it easy for you to sign up for all of these!
- You can set up an AdSense account with Google through a simple form. Once you hit their minimum payout, you will get paid directly by Google.
- eBay and Amazon products are optionally featured in your Hubs through Capsules—you decide which products to highlight. However, Google AdSense and the Ad Program automatically display ads in your Hub—no Capsules are needed.
- In order to participate in the Ad, eBay, or Amazon Programs, you must activate the HubPages Earnings Program. The HubPages Earnings Program provides a way for HubPages to pay you directly for the Ad, eBay, and Amazon Programs, and other things like contest prize winnings. Once you hit the minimum earnings in the HubPages Earnings Program, you will get paid by HubPages directly.
- How much money can I make on HubPages?
There are revenue generating opportunities with HubPages, but we are careful not to over-promise any results.
That said, those who approach Hubbing with diligence, patience, and attention to writing high-quality Hubs on what people are searching for can earn a steady side-income through HubPages. The most important thing to keep in mind is that it takes time to gain the readership that leads to significant earnings. Many Hubbers are earning hundreds of dollars, if not more, every month; continuously publishing high quality Hubs has been the key to their success.
- How do impressions generate revenue on HubPages?
After you’ve joined advertising affiliate programs and/or the HubPages Earnings Program, ads from these programs may appear on your Hubs. 60% of the time, any ads appearing on your Hubs can earn money for you. This is referred to as your share of impressions.
HubPages splits the impressions with you in the following way:
- Your own Hubs: Hubbers receive 60% of total impressions.
- The HubPages Affiliate (or Referral) Program: You can refer new writers to HubPages and if they become Hubbers within 30 days, you receive an additional 10% of their Hubs’ lifetime impressions.
- Traffic Referral Program: If you send traffic to any Hub, you’re entitled to either 9% or 12% of total impressions. You’ll receive 9% if the Hub you’ve referred people to already has impressions allocated to an Affiliate. If there is no Affiliate, you’ll receive 12% of the total impressions.
The HubPages Traffic Referral Program only applies to profiles and Hubs (slideshows included).
- How do I signup for Google AdSense?
Getting signed up with Google AdSense is easy. Please follow these step-by-step instructions (also includes a troubleshooting section if you're running into problems).
- How do I know that I have set up my Google AdSense account correctly?
In My Account > Earnings, you can check the status of each of your affiliate accounts. If your status is 'Active', then you have successfully linked your account to HubPages.
- How do I track the performance of Google AdSense on HubPages?
The easiest way to keep track of your Google AdSense earnings on HubPages is to visit your revenue report on the Google AdSense site.
If you use Google AdSense on sites other than HubPages, you should setup a URL Channel for "hubpages.com" (not www.hubpages.com). Going forward, that will show you the impressions, clicks, and revenue earned from AdSense on HubPages.
- Can I monitor traffic with Google Analytics?
If you want to dig deeper into the traffic trends on your Hubs, you can track your pages on HubPages using Google Analytics. Simply sign up for a Google Analytics account (if you don't already have one) and then enter the code they assign you (which starts with UA-) on your HubPages Affiliate Settings for Google Analytics.
These are the settings we recommend that you use when you sign up. You can use a different time zone if you like, but the data we report at HubPages is based on Pacific Time.Account Name: HubPages Website's URL: YOURSUBDOMAIN.hubpages.com
Time zone country or territory: United States
Time zone: (GMT-08:00) Pacific Time
Be warned that the page view and referrer data from analytics is never going to match up precisely with what we report. The method they use to collect data is different, so you should expect small discrepancies. For step-by-step instructions on how to set up and read your Google Analytics account, check out our Learning Center guide.
- Can I earn by referring new writers to HubPages?
Yes, absolutely! You can do so through the HubPages Affiliate Program, which will allow you to earn 10% of the Hub impressions from users you referred to HubPages. It's a great way to share in the success of great writers you might know.
The program works like this: you'll give people you know a specially-encoded link to a page on HubPages. If they click on that link and sign up within 30 days, and before they click on someone else's specially-encoded link, then you'll enjoy 10% of their lifetime impressions automatically. That 10% comes out of our share, not theirs; they will earn 60% of impressions whether they sign up through you or not.
Please refer to our Learning Center entry on Referral Trackers and the HubPages Affiliate Program to learn how to create these Referral Tracker-encoded links, and for more details on how the Program works.
A note on responsible use: Please share your Referral Tracker-encoded links judiciously. It's best to share them with people you know, but if you'd like to share them on other Websites you participate on, make sure you are complying with all relevant rules that that site might have regarding the posting of links (you don't want to be labeled a spammer). Please note that if we receive complaints about the irresponsible use of Referral Tracker-encoded links, this may result in the disabling of your Referral Tracker and the loss of any referred users through that Tracker, and possibly the deactivation of your account.
- Account Administration - The HubPages Earnings Program
- HubPages Earnings Program - General
- How do I opt-in to the HubPages Earnings Program?
To opt-in for the HubPages Earnings Program, visit the sign-up page and follow the step-by-step instructions. You will need to do two things:
- Submit tax information (and have it approved if necessary)
- Associate a PayPal account
- How can I see how much money I've made?
Revenue updates from Google, HubPages’s Ad Program, eBay Program, and Amazon Program, can be checked via the links below:
- Your Google Adsense earnings
- HubPages Earnings Program earnings (for the Ad Program, the eBay Program, and the Amazon Program)
- Are all of my Hubs eligible for the HubPages Earnings Program?
If you opt-in to the HubPages Earnings Program, we will review each of your Hubs for eligibility. If your Hubs have advertising-appropriate content (that is within the guidelines of HubPages and our ad network partners), then those Hubs can run ads from the HubPages Earnings Program.
- I want to activate the HubPages Earnings Program for my account. Is my personal information secure?
Your personal information is safe with us. We use bank-level security measures to safeguard your information. Here are some of the practices and technologies we employ to keep your data and account information secure and private:
- We safeguard our servers in a secure facility protected by biometrics palm scanners and 24/7 security guards.
- We use financial industry standard 128-bit SSL encryption to protect all data transferred between us and browsers. This keeps communication between HubPages and you private.
- We utilize rigorous data security standards. This includes encryption, backups, and safeguarding data.
- How do payments work for the HubPages Earnings Program?
We provide you with a managed service which includes ad performance reporting, and a monthly payment directly via PayPal, once you’ve reached a $50 payout threshold. Earnings from the Ad and eBay Programs will be added together to help you reach the $50 payout threshold faster. The payment represents your portion of the revenue share associated with the HubPages Earnings Program advertising that has run on your share of impressions on your Hubs. You can view your HubPages Earnings Program earnings in My Account > Earnings > Balance History.
Payments will be disbursed around the 28th of the month for the previous month's earnings.
- What do the earning dates mean in my HubPages Earnings Program reports?
HubPages pays out revenue around the 28th of the month for the previous month's earnings. Given that, your monthly "payment" is on a 30-day cycle (each month you're compensated for what you earned the month before) and your monthly "earnings" is the amount of revenue you generated for that month specifically.
For more details, please refer to the explanation of HubPages Earnings Program payments.
- What does Balance History mean?
In My Account > Earnings > Balance History, you can view past earnings on a monthly basis. The Earnings column reflects how much revenue you generated via the HubPages Earnings Program for that particular month. The Payment column reflects how much revenue HubPages paid out to you that month. The Balance column reflects how much unpaid revenue is sitting in your HubPages Earnings Program account. Remember, your balance must reach $50 before the first payout. Please also read about the potential for tax witholding.
- HubPages Earnings Program - PayPal
- I received an email from HubPages telling me my PayPal account has changed. Did HubPages actually change my PayPal account information?
No. We apologize for the confusion but each first-time association receives this notification.
- What type of PayPal account do I need to participate in the HubPages Earnings Program?
A Personal account is all you need.
- Can I get paid with a method other than PayPal?
We apologize for the inconvenience, but PayPal is the only form of payment for now.
- What information is required to open a Personal PayPal account?
To open a Personal account, you just need to provide your name, address, phone number, and email address. You will need to create a password for your new account and choose 2 security questions. If you forget your password, PayPal will ask you to answer your security questions to log in to your account. After you sign up for an account, you can start receiving money right away. You’ll need to add a payment method (like a credit card or bank account) to send money.
Please remember that your best resource for PayPal-related inquiries is the PayPal Help Center.
- Do I have to add funds to my PayPal account to use PayPal?
No. If you link a bank account to your PayPal account, money is taken directly from your bank account when you make purchases or send money.
Please remember that your best resource for PayPal-related inquiries is the PayPal Help Center.
- What should I do if my PayPal account is locked?
If your account is locked, please contact PayPal directly.
- Can the name on my bank account and PayPal account be different?
No. The name on your PayPal account should match the name on your bank account. If the name on your bank account differs in any way, check with your bank to make sure that transfers will go through. If they won’t, you’ll need to update the name on your bank account or the name on your PayPal account. To request a name change on your PayPal account, please contact PayPal directly.
Please remember that your best resource for PayPal-related inquiries is the PayPal Help Center.
- How do I contact PayPal if I have a question about my existing account OR creating a new account?
You can visit the PayPal Contact Us page.
- HubPages Earnings Program - Taxes
- Why do I have to submit tax information to participate in the HubPages Earnings Program?
Payments to you for your participation in the HubPages Earnings Program are made by HubPages. Because HubPages is paying you, HubPages is required by the United States Internal Revenue Service to collect tax information from you.
- I am not a resident of the United States, why do I need to fill out US tax forms for the HubPages Earnings Program?
As a United States-based company, HubPages is required by the Internal Revenue Service to collect tax information from authors who receive payment from HubPages. This applies to all Hub authors, including those who are based outside of the United States.
- Can HubPages help me with my tax information?
Please review the Tax Information section in your HubPages account. HubPages provides a tool to submit tax information electronically. You may also submit tax information in hard copy by fax or mail. Note that it is your responsibility to consult with your tax advisor and/or the Internal Revenue Service to confirm the status of your situation and your sole final determination which tax forms and information to submit to HubPages. HubPages cannot assist you with respect to the information you provide on your tax forms.
- Can I change my tax information?
Yes. You may submit a new tax form, which will then become the tax information-of-record for your account (presuming the information is not flagged as being potentially fraudulent, etc).
- I can’t see my previously entered tax information, why not?
For security and privacy purposes, we do not display previously entered tax information on the HubPages site. Please contact us if you have any questions about your account.
- I have more than one HubPages account, do I need to enter tax information separately for each account?
Yes. If you elect to turn on the HubPages Earnings Program on more than one account, please enter tax information separately for each account. Since your accounts would most likely have the same tax identification number, we can roll-up your results into a single annual tax form (if your total earnings require a tax form for you).
- Why is the 'Individual' option not available for Form W8-BEN?
Given the type of revenue you earn through the HubPages Earnings Program, the Internal Revenue Service Form W8-BEN instructions ask non-U.S. individuals to complete Form 8233 in order to claim a tax treaty exemption from withholding.
- Will I receive end-of-year tax forms from HubPages?
Maybe. Based on the tax status of your HubPages Earnings Program account and the total amount of earnings paid to you in a given calendar year, HubPages will send you the appropriate tax forms (if any are required for your account).
- If you are based in the United States and have paid out for more than $600 for the year, HubPages will mail you a 1099 form.
- If you are not based in the United States and filled out a W-8 form, HubPages may mail you a 1042-S form.
- My account shows a withholding amount being reduced from my balance, why?
Based on the tax information you provided and/or the tax status of your HubPages Earnings Program account, the Internal Revenue Service may require certain amounts of your balance to be withheld. Unfortunately, HubPages cannot provide guidance or advice with respect to any withholding or the tax information that you have provided.
- The HubPages Ad Program
- How will the advertising appear on my Hub if I opt-in to the Ad Program?
In the usual AdSense arrangement, you’re given 3 ad units, and 1 link unit. If you opt in to the Ad Program, you're given six full-size ad units. You will still keep one AdSense ad unit, but it will now be in the footer instead of in the content of your Hub. You will get paid by Google AdSense directly for that one unit.
Please note that the 5 Ad Program ad units might be filled with Google AdSense ads, if these ads outperform other ad partners' ads, and you will be paid for these via the HubPages Earnings Program. In the pictures below, the blue squares represent your direct Google AdSense units and the orange squares represent your Ad Program units.
- What are the requirements for enrollment in the HubPages Ad Program?
To opt-in for the HubPages Ad Program, visit the sign-up page and follow the step-by-step instructions. You will need:
- To be enrolled in the HubPages Earnings Program.
- An approved Google AdSense account.
- Upon activating the Ad Program, when will the ads start showing up on my Hubs?
Upon successfully activating the Ad Program, allow one full hour for advertisements to begin running in the new format.
- What types of advertisements are considered unacceptable under the HubPages Ad Policy Guidelines?
In case you were wondering, the following is a list of some of the types of advertising that HubPages will not accept:
- General: Advertisements that contain fraudulent, deceptive, or misleading statements or illustrations. Attacks of a personal nature.
- Blinking/Jumping Ads: Advertisements that excessively blink or "jump around" in the ad space to gain attention are not acceptable.
- Autoplay Audio: Ads with audio must be user initiated on click. Must contain visible stop/play and pause or mute functionality.
- Discrimination: Advertisements that fail to comply with the express requirements of US federal and state laws.
- Offensive to Good Taste: Indecent, vulgar, or suggestive. This includes pornography.
- Gambling: Advertisements promoting wagering sites or gambling.
- Weapons: Advertisements for firearms and ammunition.
- Tobacco: Advertisements for cigarettes or other tobacco products.
- Error Boxes: Advertisements that mimic windows error messages.
- Pop-Ups and Pop-Unders: Pop-ups generally open new web browser windows to display advertisements. Pop-Unders open a new browser window hidden under the active window. Both of these are violate HubPages' ad policy. The only exceptions to this rule are brand study surveys.
If you come across one or more of these types of advertisements while perusing HubPages, please contact us as soon as possible to let us know. Within your message, please try to include any or all of these:
- URL of the exact page where the ad loaded.
- Time and day the ad loaded.
- Please try to grab and save a screenshot of the advertisement. You will not be able to upload along with the "Contact Us" form, but we may email you asking to see it.
- At minimum, a written description of what the ad looked like: what category it belongs in, the brand being advertised, etc.
- What should I do if I see an advertisement on HubPages that is in violation of HubPages' Ad Policy?
If you come across one or more of these types of advertisements while perusing HubPages, please contact us as soon as possible to let us know. Within your message, please try to include any or all of the following:
- URL of the exact page where the ad loaded, and the location of the ad on the page
- Time and day the ad loaded.
- Please try to grab and save a screenshot of the advertisement. You will not be able to upload along with the "Contact Us" form, but we may email you asking to see it.
- At minimum, a written description of what the ad looked like: what category it belongs in, the brand being advertised, etc.
- Why are my Ad Program impressions lower than my Hub views?
The reported Ad Program impressions are lower than your Hub views. These numbers are not supposed to be the same. In general, for every 1000 Hub views, you should be seeing about 600 Ad Program impressions. This is explained in further detail in our impression sharing program.
Ad Program reports are on a calendar day basis, whereas Hub views are based on a moving 24-hour window. However, if you view your report looking at a longer period like "month views," these numbers should be fairly close. Some other things to keep in mind:
- Some of your Hub views could be from people using ad blocking software/plugins, so in that case, ad impressions will not register.
- Hub views that happen in the HubHopper are not considered Ad Program impressions since there are no ads on Hubs in the HubHopper.
- Some people might click away from your Hub too quickly before all ads are displayed.
- Ads are disabled or you have your Ad Level Setting set to "None" on some of your Hubs
- Why was I banned from the HubPages Ad Program?
- The HubPages eBay Program
- How do I join the eBay Partner Network as part of the HubPages Earnings Program?
You can now join the eBay Partner Network as part of the HubPages Earnings Program. Please follow the sign up instructions when activating the eBay Program.
After sign-up and approval, it is as simple as adding quality eBay Capsules to your Hubs. The program will track referrals from your Hubs. You will accrue into your HubPages Earnings Program balance from this activity, based on the amount and quality of clicks from your Hubs.
Feel free to contact us if you have further questions regarding your HubPages eBay Program application or account.
- Who is eligible to join the eBay Partner Network?
The opportunity is available to all Hubbers with at least 1 published hub who participate in the HubPages Earnings Program. You must also be in good standing with your overall HubPages account to participate.
- Can I join the eBay Partner Network without joining the HubPages Earnings Program?
No, you must be enrolled and in good standing with the HubPages Earnings Program in order to participate in the eBay Partner Network as part of the HubPages Earnings Program. You may disable the HubPages Ad Program, in the event that you would like to run the eBay Program only.
- I have multiple HubPages accounts, do I need to sign-up separately in each account?
Yes. Each account is treated independently for purposes of sign-up to the eBay Partner Network.
- How are earnings from the eBay Partner Network calculated?
The program will track referrals from your Hubs. You will accrue into your HubPages Earnings Program balance from this activity (based on the amount and quality of clicks from your Hubs). eBay keeps separate track of all HubPages-issued IDs that run the eBay Partner Network program. Your ePN ID will have its own “quality” score, which is based on your account activity and is not pooled with other HubPages users.
- How will earnings look?
Under the “Earnings Report” tab in My Account, you can view eBay clicks and earnings. If you participate in both the Ad and eBay Programs of the HubPages Earnings Program, your total Earned Balance will reflect the amount in aggregate across the two programs. That helps you reach $50 payout more quickly.
- Why did my eBay Program application get rejected?
eBay reviewed your application and determined that your HubPages account is not approved to participate in the eBay Partner Network. We do not receive reasons for why individual accounts were not accepted. Reasons for rejection include: activity under other eBay accounts associated with you have been flagged by eBay, noncompliance with eBay Partner Network program terms, and possibly other reasons.
Feel free to contact us if you have specific questions regarding your HubPages eBay Program application.
- Why did my eBay Program account get suspended?
Your eBay Program account could have been suspended for many reasons, primarily due to noncompliance with the eBay and/or HubPages Earnings Program terms. For example, if you're not in good standing with the HubPages Earnings Program, your eBay Program is automatically suspended until the former is brought back in good standing. Alternatively, your account could be suspended for noncompliance with various eBay Program terms that you completed at signup or potential suspicious activity on your Hubs.
HubPages and eBay will continue to assess the situation with your eBay Program account to determine if/when the suspension can be lifted. If your eBay Program account is restored, HubPages will send an email informing you that you can earn through the eBay Program again.
Please note that this does not affect earnings via other HubPages affiliate programs, and also does not necessarily impact any eBay account you have for buying or selling on eBay, or any eBay Partner Network account that has not been issued by HubPages.
Feel free to contact us if you have specific questions regarding your HubPages eBay Program account.
- Why did my eBay Program account get terminated?
If your eBay Program account was terminated, you are permanently prohibited from participating in the eBay Program on HubPages. Accounts can be terminated for noncompliance with the eBay and/or HubPages Earnings Program terms, which includes fraudulent activity. We do not necessarily have a specific reason from eBay for why individual accounts are terminated.
Please note that this does not affect earnings via other HubPages affiliate programs, and also does not necessarily impact any eBay account you have for buying or selling on eBay, or any eBay Partner Network account that has not been issued by HubPages.
Feel free to contact us if you have specific questions regarding your HubPages eBay Program account.
- Why don't my eBay earnings match what I see on the eBay Sales Report?
The HubPages eBay Sales Report data comes from the eBay transaction download report.
The important point there is that the earnings reported there represent eBay's winning bid revenue, which only loosely correlates to the actual affiliate's earnings under their quality click pricing program. These are not earnings figures, but rather total sales, revenue, and winning bids information across your Hubs. This data is provided to help you optimize your Hubs, not give you an accurate read of how much you should expect to be paid via the eBay Program. The amount in this column represents various things, depending upon the context of the transaction in the row, such as:
- Winning Bid
- The amount of eBay Revenue associated with the winning bid
Note: You can use this column to calculate your earnings for Cost Per Action (CPA) Pricing only.
To view eBay Program earnings, please visit your HubPages Earnings Reports.
- Can I turn the eBay Program off?
At this time, the eBay Program cannot be 'turned off'. We only have the option of suspending or expiring an account at eBay's request. If you wish to stop earning from eBay on HubPages, you can remain in the Program and simply remove all eBay Capsules from your Hubs.
- HubPages Earnings Program - General
- What kind of Questions am I allowed to ask?
The Answers section allows you to ask other Hubbers to answer a question in the form of a Hub or a short, multi-paragraph answer. You can request a specific Hubber to field your question from their Profile page. When a Hubber has answered your question, you will receive an email notifying you unless you the Question.
- When is a good time to visit Vietnam and why?
- What are important things to ask when buying a used guitar?
Please note that questions are not to be used for soliciting very short answers or conducting a poll.
If you just want to make friendly conversation, please visit our Hubber's Hangout Forum instead.
If you have questions specifically related to HubPages, please ask it in the Need Help? Ask Here Forum.
- Can I put links in short answers?
You may include links to relevant resources in short answers, but affiliate links are strictly prohibited. Short answers containing links to unrelated Hubs or other sites that are irrelevant to the question at hand may be entirely removed by an administrator, and your account might be subject to a ban.
- Can I Answer a Question more than once?
You are only allowed to submit one short Answer to a Question, but you can create as many Hubs answering a Question as you like.
- How does the voting on Answers work?
HubPages members may vote an Answer up or down depending on how well they feel it answers the question. Every Answer starts with a single up vote (by the author of the Answer). The ordering of Answers is determined both by the number of up votes and down votes, but also by the reputations of the users doing the voting. Answers that receive enough down votes will not be displayed on the page, but can still be viewed by clicking a link.
- What are the Forums?
The Forums are an online meeting place for Hubbers to discuss things beyond their Hubs. Hubbers get to know one another, give each other advice, help each other out, and converse about things that interest them.
- How are the Forums different from Answers and Hub Comments?
Forums are primarily focused on discussion between many different people. Here’s a short guide to understanding what sort of conversation should be going where:
- Questions/comments about a Hub: should go in that Hub’s comments
- Questions of a non-HubPages, topical nature (“where can I buy the cheapest airline tickets?”, “how do I make a peach cobbler?”): should be asked in the Answers section
- Questions about HubPages (“I’m having trouble publishing a Hub”, “How do I sign up for AdSense”): check this FAQ first; if not there, ask in the Need Help? Ask here Forum
- Notifying staff of a problem or to request a new feature: should be posted in the Report a Problem or Suggest a New Feature Forum
- Requests for Feedback on your Hub: should be posted in the Extreme Hub Makeover Forum
- Discussions of all other sorts: in the various forums, such as The Hubbers’s Hangout, Politics, and the Sandpit
- What are the Forums for?
We encourage all Hubbers to use the Forums as an open space to:
- Interact with each other in the spirit of cooperation and fun
- Ask for and respond to calls for help and assistance with publishing on HubPages
- Share advice and tips on how to create better Hubs and how to draw more visitors
- Come up with ideas to make HubPages work better for everyone
- Discuss your favorite topics
The Forums allow the community to complement each individual Hubber’s own talents and interests, to provide a living and growing repository for shared wisdom, mutual support and inspiration.
- What are the Forum rules?
We ask that all Hubbers choosing to participate adhere to these guidelines, in order to maintain the kind of resource everyone will love using and feel comfortable participating in:
- Stick to the Topic: Please stay on the thread’s topic when replying to an existing thread. If you don’t see an open thread about something you’d like to discuss, please open a new thread.
- Respect: Please maintain respect for other Hubbers, even if you don’t necessarily agree with them. Keep your language clean and don’t make personal attacks.
- Be Helpful and Supportive: We’re all here to learn, so please be constructive when providing feedback.
- Spread the Word: Encourage Hubbers seeking help to visit the Forum to discuss.
- What are we not allowed to do in the Forums?
In order to keep the Forums clean, constructive, and fun, we must maintain high standards of conduct. The following are prohibited in the Forums:
- Promoting Hubs or other sites: This includes linking to your Hubs or any site that you have a vested interest in promoting. To be on safe side, we recommend that you establish a presence in the HubPages community before you post any links in the Forums. The only Forum you’re allowed to post links to a Hub in are the Weekly Topic Inspiration thread, and the Extreme Hub Makeover Forum, and only a few times for the latter if you’re a new user in order to solicit feedback.
- Signatures: Please do not sign your posts and especially do not sign your posts and include a link to your Hubs or another site. A link to your profile page is included with every post, and you can put information about yourself and links to sites you'd like to promote on your profile page.
- Making Personal Attacks: Debate and disagreements on points of substance are all right, but personal attacks, petty bickering, extreme profanity, and thread hijacking will be dealt with swiftly.
- Cross Posting: Please do not post the same message to more than one Forum thread.
- Multiple Accounts: While we don't prohibit having more than one HubPages account, we ask that you stick to a single persona in the forums. The deceptive use of multiple accounts, especially in a single thread is prohibited. The use of secondary accounts to circumvent a forum ban is also prohibited.
- I’ve been banned from the Forums. What do I do?
If you attempt to post in the Forums after being banned for a violation, you will see a link to the thread where the violation occurred, and a notification of when your Forum privileges have been scheduled to be reinstated. Each subsequent violation will incur longer ban durations, and eventually your Forum privileges may be permanently revoked. So please familiarize yourself with our rules before posting again.
- What are HubPages contests and why should I participate in them?
HubPages contests are a great way to build up your Hub repertoire with the potential for earning a bonus from your content. Every few months HubPages administers a themed contest for our Hubbers. Participation requires publishing Hubs that meet the contest’s specific minimum requirements (as specified in the rules), and submissions have the potential of winning additional money for top-quality Hubs.
- Where can I read about previous contests on HubPages?
Previous contests and contest winners can be found on our HubPages Contests page.
- How do I make money from contests?
Contest participants can make money two ways typically (although the way winners and prizes are given out can vary from contest to contest): through a random daily drawing, and by having an entry selected as a finalist by contest judges.
There are many opportunities to make money in the HubPages contests, but each contest is slightly different; we recommend reading the contest rules to find out more about contest prizes. Depending on the contest, other prizes may also be awarded. For example, in our HubPatron of the Arts Contest, we awarded a Smashwords Prize which formatted, published, and helped distribute an ebook of the Grand Prize winner’s work.
- Am I eligible to participate in a HubPages contests?
There are usually geographic restrictions: none of our contests are open to residents of Cuba, Iran, Iraq, Syria, North Korea, Myanmar, Sudan, Puerto Rico, or the Province of Quebec. HubPages contests are void in these countries and in any other jurisdiction where prohibited and restricted by law. There is also an age requirement: you must be at least 18 years old at the time of entry to participate. Any additional rules regarding eligibility are spelled out in detail in each contest’s official rules, so please be sure to read those carefully before entering.
Anyone meeting the geographic criteria is eligible to earn from a contest, but in order to get paid for a contest, you need to be enrolled and in good standing with the HubPages Earnings Program. If you win a contest but have not joined the HubPages Earnings Program, you will get an email reminding you to sign up.
- How long do contests last, and how often do you have them?
HubPages contests last between two and four weeks depending on the type of contest. HubPages contests usually occur once a quarter.
- How do I get paid for any contest prize winnings?
Contest winners are paid via PayPal and/or via the HubPages Earnings Program, which uses PayPal as its method of disbursement. You must live in a country that allows PayPal payments to be received, and it is your responsibility to pay any fees or taxes associated with PayPal earnings.
- Where can I see my contest earnings?
If you have earned money from a previous contest on HubPages, you can see your earnings in My Account > Earnings > Balance History.
- Advertising Terms & Glossary
- What are impressions?
As it relates to online advertising revenue (and the Ad Program), an impression typically means an "ad impression", and occurs whenever an ad appears on a Hub and is presumably seen by a visitor.
With regards to your Ad Program reports, you are paid based on "page impressions," which are Hub views. Each page impression can include up to 4 individual ad impressions, depending on: the ad level setting of the Hub, the length of the Hub, and whether a given location has "time" to show an ad in case the viewer navigates away from the Hub. The CPM for an individual is determined based on the value of individual impressions based on traffic characteristics.
- What does CPM mean?
One of the online advertising payment models. The acronym means "cost per mille," and advertisers pay for every 1000 impressions of their advertisement. This is a dynamic number based on what advertisers are willing to pay to show their advertisement on a specific page at any given time.